Job Details

Join to apply for the General Manager role at Guernsey Holdings.

At Sonic, you're a partner and we compensate you like one. It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, and sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe, and efficient manner and our customers have an excellent experience.

Position: General Manager

Immediate Supervisor: Area Supervisor

Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

Essential Job Duties:

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees.
• Manage drive-in employees' compensation levels pursuant to company guidelines.
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience.
• Manage opening and/or closing duties.
• Handle and properly escalate guest issues/concerns.
• Handle and properly escalate employee issues/concerns.
• Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
• Lead regular team meetings to ensure employees are focused on operational standards and guest service.
• Manage and maintain all drive-in recordkeeping.
• Prepare and maintain all necessary operational reports.
• Develop, implement, and manage action plans regarding local marketing and business performance.
• Ensure proper maintenance of drive-in and equipment.
• Supervise and manage vendor performance.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Manage regular cleaning and sanitation duties pursuant to operational standards.
• Regular attendance.

Additional Duties:

• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards.
• As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
• Move and stock food product weighing up to 50 pounds.
• Perform other job-related duties as assigned or required.

Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays.

Qualifications And Job Requirements:

• Education:
• Required – High school diploma or equivalent.
• Preferred – Advanced studies in business, restaurant management, or related fields.
• Experience:
• At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge/Skills:
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, accounting, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.

Seniority level: Director

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Food and Beverage Services