Job Details

Description

Job Summary: This job entails the collections and reconciliations of the customer's statement. The credit analyst will be responsible for minimizing bad debt risk and maximizing the account receivable collections. In this position, you will counsel, advice, and communicate credit department policy and procedures to company personnel and customers.

Job Responsibilities:

• Reviewing and releasing orders from credit hold, billing, cash postings, and deposits
• Conduct collection calls to collect Accounts Receivables
• Assist with order management.
• Negotiate customer disputes to resolution and document root cause.
• Provide excellent customer service and develop relationships with customers.
• Maintain accurate credit and collection files. Maintain electronic collection notes for each customer account.
• Other duties as assigned.

Requirements

Qualifications:

• Collections Experience: 2-3 years
• Able to manage difficult customers with courtesy and professionalism.
• Critical decision-making skills that impact the company's bottom line
• Excellent computer skills including MS Excel, Word, PowerPoint, and Outlook
• Able to multitask and must be a team player.
• Excellent leadership qualities
• Having an outstanding performance while under pressure in a fast-paced environment

Education: Degree preferred in Business, Accounting or related field but substantial experience is adequate