Job Details

OF POSITION - The Customer Care Agent will provide direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website. During the course of your duties the prospective agent (s) will be required to respond to various media forms, provide insight regarding the Murphy Drive Rewards program, project a positive attitude when dealing with customers and store personnel, offer backup phone support when there is call abundance and be the immediate point of escalation. Prospective agent(s) will model the Murphy USA's core competencies and principles and deliver outstanding customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer inbound calls, respond to email and assist as needed .. Answer calls from sites and customers, analyze issues, instruct callers on solution or escalate to appropriate department .. Follow up on accurate and timely ticket resolution .. Use daily, weekly and monthly contact center reports to achieve Murphy Drive Rewards goal .. Follow up...Customer Care, Agent, High School, Retail, Customer